Troubleshooting

Fixes for install issues, recording, and uploads — before you email us.

4 articles

Harve won’t open or install

macOS and Windows gates, SmartScreen, and reinstall.

Recording doesn’t save or is empty

Permissions, disk space, and capture pipeline checks.

Upload or sync failed

Network, session id, and retrying after an error.

Contact support

What to include in your email so we can help fast.